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Return Policy
If your product becomes defective within the first thirty (30) days of the invoice date, you may return it for a exchange only. All non-defective returns are subject to a 20% of restocking fee. Before returning any item, you must contact our returns department from Here within thirty days of your invoice and we will provide you with return instructions and a RMA (Return Merchandise Authorization) number, the RMA no. are only good for 12 days from the day of issue. EAutoWorks Inc/ XtremeWhite.com will only offer a refund on unopened items. Defective items may be returned for a same-item exchange only.
In order to receive full credit, your purchase must be returned with shipping prepaid. All items must be in "as-new" condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 20% of restocking fee, and must be completed within 30 days of the invoice date. For all light products, please test product for factory defects prior to installation. Once attempts of installation has been made, all light products are not returnable. No cancellation, refund, or exchanges on special order item.
EAutoWorks Inc/XtremeWhite.com will not be liable if you order the wrong product.
We provide technical specification and manufacturer part number information so that you can make an educated buying decision.
For any shipment that is refused, you will automatically be charged $5.00 or 10%, whichever is greater (for international order we will charge 30% of the invoice price plus all shipping and duty we paid for the return product(s)) , to cover costs associated with processing your order and return. Shipping costs are not refundable.
We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.
Damaged Products
If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please call us toll-free immediately at 1-800-905-8886. Our customer service representatives will guide you through a return and replacement. You may also complete our form for reporting shipment discrepancies.
Manufacturer's Warranty
After 30 days, all parts are covered only by the Manufacturer Warranty. Manufacturer warranties vary and are included with your product and should be reviewed carefully for additional information.
Guarantee
EAutoWorks Inc /XtremeWhite.com provides a 30-day guarantee on the workmanship of products. After 30 days, any defect in the product must be addressed directly with the manufacturer. Please review the manufacturer information you receive with your new product to learn more about the manufacturer warranty.
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