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1) Total Delivery Time
Your order's Total Delivery Time = Time to Process (your order) + Time in Transit
The tables below detail the most common delivery times based on your preferred method of shipping and the originating warehouse. You choose the shipping method when ordering.
| Shipping |
Time to Process
(Business Days) |
+ |
Time in Transit
(Business Days) |
= |
Total Delivery
Time (Business Days) |
| Next Day |
1-5 |
+ |
Availability + 1 |
= |
2-6 |
| 2nd Day |
1-5 |
+ |
Availability + 2 |
= |
3-7 |
| 3rd Day |
1-5 |
+ |
Availability + 3 |
= |
4-8 |
| Standard Ground |
1-5 |
+ |
Availability + 2 to 7 |
= |
3-12 |
| 2) Time to Process your order |
Time to Process is the estimated number of business days from ordered to shipping of product. In most cases, we will ship your order(s) from our warehouse the next business day after you place your order.
Please take account of following circumstances where this process may be delayed:
· If we need to verify your credit card information, shipment of merchandise will be delayed until verification is complete.
· If your shipping address is different from your billing address, this may cause additional delays and verification needs.
· Built-to-order merchandise requires additional processing days.
· Merchandise does not ship on Saturdays, Sundays or public holidays
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Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by E-mail. If the delay is due to backorder, you will receive notice by phone or e-mail and be given the choice to remain on backorder, substitute to another item, or cancel your order.
Signature are require of all orders (there must be someone to sign for the package or you have to pick it up from the local UPS office).
Overseas Order
We will only accept credit card approved by our bank for overseas order. or you can the fund to our Bank account or Mail us the payment, our address is: 1654 Abram Court, San Leandro CA 94577 USA. For more information please e-mail us. All order will only ship by USPS.
For correct shipping charges on ground and air shipments, call 510-357-7687 or 800-905-8886. Unless specified, all orders in the domestic U.S. are shipped USPS or UPS ground.
Questions About Your Order?
Please note, we do not take any phone order, if you do not want to give out your credit card number thru the internet (secure server), your may choose option (when you check out on our site) paying your order by sending a check to us or call us back with your credit card number after you have place your order.
We are available 10:00am- 6:00pm Monday - Friday PST
800-905-8886 or 510-357-7687
Cancel An Order
To cancel an item on back order, contact our customer service department by e-mailing: info@xtremewhite.com,click here or call the number above. Please include your Invoice Number within the message. If the order cannot be canceled you will be notified. You can also check you order status here.
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